Security as a Company Value

AppVault LLC’s security & compliance principles guide how we deliver our products and services, enabling people to simply and securely access the digital world.

Secure Personnel

AppVault LLC takes the security of its data and that of its clients and customers seriously and ensures that only vetted personnel are given access to their resources.

• All AppVault LLC contractors and employees undergo background checks prior to being engaged or employed by us in accordance with local laws and industry best practices.
• Confidentiality or other types of Non-Disclosure Agreements (NDAs) are signed by all employees, contractors, and others who have a need to access sensitive or internal information.
• We embed the culture of security into our business by conducting employee security training & testing using current and emerging techniques and attack vectors.

Secure Development

• All development projects at AppVault LLC, including on-premises software products, support services, and our own Digital Identity Cloud offerings follow secure development lifecycle principles.
• All development of new products, tools, and services, and major changes to existing ones, undergo a design review to ensure security requirements are incorporated into proposed development.
• All team members that are regularly involved in any system development undergo annual secure development training in coding or scripting languages that they work with as well as any other relevant training.
• Software development is conducted in line with OWASP Top 10 recommendations for web application security.

Secure Testing

AppVault LLC deploys third party penetration testing and vulnerability scanning of all production and Internet facing systems on a regular basis.

• All new systems and services are scanned prior to being deployed to production.
• We perform penetration testing both by internal security engineers and external penetration testing companies on new systems and products or major changes to existing systems, services, and products to ensure a comprehensive and real-world view of our products & environment from multiple perspectives.
• We perform static and dynamic software application security testing of all code, including open source libraries, as part of our software development process.

Cloud Security

AppVault LLC Cloud provides maximum security with complete customer isolation in a modern, multi-tenant cloud architecture.

AppVault LLC Cloud leverages the native physical and network security features of the cloud service, and relies on the providers to maintain the infrastructure, services, and physical access policies and procedures.

• All customer cloud environments and data are isolated using AppVault LLC’s patented isolation approach. Each customer environment is stored within a dedicated trust zone to prevent any accidental or malicious co-mingling.
• All data is also encrypted at rest and in transmission to prevent any unauthorized access and prevent data breaches. Our entire platform is also continuously monitored by dedicated, highly trained AppVault LLC experts.
• We separate each customer's data and our own, utilizing unique encryption keys to ensure data is protected and isolated.
• Client’s data protection complies with SOC 2 standards to encrypt data in transit and at rest, ensuring customer and company data and sensitive information is protected at all times.
• We implement role-based access controls and the principles of least privileged access, and review revoke access as needed.

Compliance

AppVault LLC is committed to providing secure products and services to safely and easily manage billions of digital identities across the globe. Our external certifications provide independent assurance of AppVault LLC’s dedication to protecting our customers by regularly assessing and validating the protections and effective security practices AppVault LLC has in place.

SOC 2 Type 2

AppVault LLC successfully completed the AICPA Service Organization Control (SOC) 2 Type II audit. The audit confirms that AppVault LLC’s information security practices, policies, procedures, and operations meet the SOC 2 standards for security.

AppVault LLC was audited by Prescient Assurance , a leader in security and compliance certifications for B2B, SAAS companies worldwide. Prescient Assurance is a registered public accounting in the US and Canada and provide risk management and assurance services which includes but not limited to SOC 2, PCI, ISO, NIST, GDPR, CCPA, HIPAA, CSA STAR etc. For more information about Prescient Assurance, you may reach out them at info@prescientassurance.com

An unqualified opinion on a SOC 2 Type II audit report demonstrates to the AppVault LLC’s current and future customers that they manage their data with the highest standard of security and compliance.

Customers and prospects can request access to the audit report by emailing privacy@appvault.com.

Responsible Disclosure

At AppVault, we consider the security of our systems a top priority. But no matter how much effort we put into system security, there can still be vulnerabilities present.

If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. We would like to ask you to help us better protect our clients and our systems.

Please do the following:

• E-mail your findings to privacy@appvault.com. Encrypt your findings using our PGP key to prevent this critical information from falling into the wrong hands,
• Do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying other people's data,
• Do not reveal the problem to others until it has been resolved,
• Do not use attacks on physical security, social engineering, distributed denial of service, spam or applications of third parties, and
• Do provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible. Usually, the IP address or the URL of the affected system and a description of the vulnerability will be sufficient, but complex vulnerabilities may require further explanation.

What we promise:

• We will respond to your report within 3 business days with our evaluation of the report and an expected resolution date,
• If you have followed the instructions above, we will not take any legal action against you in regard to the report,
• We will handle your report with strict confidentiality, and not pass on your personal details to third parties without your permission,
• We will keep you informed of the progress towards resolving the problem,
• In the public information concerning the problem reported, we will give your name as the discoverer of the problem (unless you desire otherwise), and
• As a token of our gratitude for your assistance, we offer a reward for every report of a security problem that was not yet known to us. The amount of the reward will be determined based on the severity of the leak and the quality of the report. The minimum reward will be a $50 gift certificate.

We strive to resolve all problems as quickly as possible, and we would like to play an active role in the ultimate publication on the problem after it is resolved.